Refund policy
Warranty / Exchange / Returns / Refunds (Last updated: 20-Feb-2025)
1. Warranty
• All our products are created with 92.5 silver. They will last forever.
• Silver has a natural tendency to change its colour when exposed to air/moisture and all it needs is cleaning.
• We provide Aadyaa’s own 92.5% purity certificate with each product
• Exception: Antique products which are created from old jewellery sometimes might not be 92.5 and it might not be possible to plate them with gold or create them with shiny silver finish. Such products are identified on our website suitably in their descriptions.
2. Repairs
• If the product breaks for any reason during your usage, kindly send a picture to our helpline. Most of the products can be fixed at our end unless the same stone / pearl is not available with us anymore. If such case of non-availability of stone/pearl arises, we will communicate with you with options to repurpose it into something you like!
• Based on the confirmation from both parties, you will need to ship the product back to us at your own cost and we will repair and send it back to you. Repairing is a nominally chargeable service.
3. Gold Plating
• Most products can also be plated in gold. Our gold plating is 24 Carat Micron Gold Plating which will last longer than usual gold plating. Gold plating is a chargeable service.
• Gold plated products can also be re-plated as many times as you want or can also be converted back to usual silver finish. Re-plating or bringing the product back to silver finish from earlier gold plating is a nominally chargeable service.
4. I have received my product. Its bigger/smaller/shinier than I imagined it to be or simply put, I do not like it.
• That's a rare case but no worries. If you want to return the product for any of above reasons you will need to pack it carefully and send it back to us via a reliable local courier service. This needs to be initiated and communicated to us within 48 hours of receiving the product by attaching the photos. We will confirm the return of the product and then you can dispatch from your end. Products return request will not be accepted post elapsing the timeline of 48 hours of delivery of your order. Our WhatsApp helpline number is +91.7219285508 (Available between 10 am to 8 pm IST, all days)
• Once we receive the product in its original condition without any damage we will initiate STORE CREDIT in your Aadyaa account. This can take 3-5 working days after we receive the returned product. There will be no refund in your bank account/credit card/Cash refund. Aadyaa Store Credit can be used any time you want. In case the product is used / damaged during transit initiated through your courier, we will not be able accept it this process for processing further.
• If the product was bought as part of any offer, the entire order (which could have multiple products) needs to be returned along with anything free that was received. The exact order amount will be returned as store credit.
• Customized or personalized products are an exception to this process and we will not accept return of any such products.
• International Orders will be handled case to case and at our team's discretion.
• Products sold in our retail stores and during exhibitions will not be accepted for returns.
5. I received the package that was damaged in transit.
• We are truly sorry for this experience! We pack all orders with utmost care and take pictures of every order that is packed. Our orders are shipped through fastest possible courier partners and in air mode.
• Still if you receive an order that you suspect to be damaged, here is what you need to do: Record an unboxing video. Click additional pictures of tampered outer packaging and inner jacket along with jewellery. Share all these with our helpline team +91.7219285508 within 8 hours of receiving your order
• We will create return request for this package within 3-5 days. The entire order needs to be returned. This is once we verify that the package was damaged during the transit from the photos / videos sent by you within 8 hours to our helpline no.
• Once we receive the product(s), we will send the entire order to you again.
• If you decide to not get the same product(s) again you can always request for Store Credit.
• If the product was bought as part of any offer the entire order needs to be returned along with anything free that was received. The exact order amount will be returned as store credit.
• International Orders will be handled case to case and at our team's discretion.
6. When will I receive the exchanged item?
• Once the item dispatched from your end reaches our center in Pune, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 – working days for domestic shipments. In case there is an additional time required, we will notify you beforehand.
7. Inventory Mismatch – In a rare case wherein the product is not in stock but still got ordered, we will make an attempt to make it again. If it is not possible, we will contact you and offer either store credit / other product / full refund. Kindly note: There are certain products which are always made to order and they are labelled accordingly. This policy is not applicable for made-to-order products.
